Refund policy

Our goal is for customers to be happy with their purchase. But things may not always go to plan. If things don't go to plan, contact us and we will try to make things right for you. This policy does not limit your statutory rights to withdraw or rights you may have in relation to incorrect, damaged or defective goods.

  • Return & Refund Requests - Please submit a request for a return or a refund promptly. Place your request for a return or refund within 30 days of delivery. If, for some reason, an item is not delivered, submit your request for a refund within 30 days of the most recent estimated date of delivery. We have no obligation to consider a request placed outside 30 days of the date of delivery or the latest estimated date of arrival.
    • I changed my mind
      • You can cancel an order within 8 hours of the time you placed it (Same Day Cancellation).
      • You can also withdraw from a purchase at any time between the time of purchase and 14 days of receipt of the item. If purchased items have been shipped before Klik ponudba receives a cancellation, you are responsible for the costs of return shipping.
    • This is not what I ordered - If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue - typically just a photo or two.
    • It never arrived - If you don't receive an item you ordered, you are eligible for a refund. Please contact us within 30 days of the most recent estimated date of delivery. When items are delayed but still in transit, Klik ponudba may offer a partial refund to offset shipping costs or fees.
    • Pickup Now Items - Some of the items available for pickup are sold by the operators of the shops that also serve as pickup locations. These items cannot be refunded without a return. They must be returned to the pickup location and returns must be completed within 7 days. Check the product detail page and order history to determine which items are subject to these return rules.
    • Ship to Store Items - If you choose to ship items to a pickup location these special refund rules apply:
      • if the item was delivered on time, shipping fees are not eligible for a refund
      • Items not picked up will be subject to restocking fees of up to 80%.
    • Return and refund requests should be placed from within the app - locate the order in your order history and click Customer Support.
  • Return of Funds - after Klik ponudba approves a return or cancellation or withdrawal and (in certain cases) confirms the return of the item, Klik ponudba will return the amount of the purchase and the standard shipping fees. If you opt for Klik ponudba Cash, the refund will not be issued to your original payment method. Any fees for special or expedited shipping will not be refunded and (as described above) in some cases the customer will be responsible for return shipping fees.
  • Exceptions & Special Rules -
    • Perishables - If the item you order is perishable, it is not eligible for return or refund in most cases
    • Excluded Items - Certain Health & Hygiene Items (e.g. skin lotion, toothpaste) or electronic media such as software are not eligible for return or refund if the seal is broken (i.e it has been opened).
    • Services - If you purchase services from a local provider, your ability to obtain a refund is subject to the provider’s policies.
  • Klik ponudba reserves the right to:
    • Refuse any refund if it in good faith suspects abuse of this Policy or violations of the Terms of Use
    • Limit customer support and refunds for abuse of these services or violations of the Terms of Use
    • Limit purchase activity in the services if it in good faith suspects abuse of this Policy or violations of the Terms of Use
  • This Policy may be updated from time to time.
  • This Policy, including the requirement to contact us within 30 days of receipt or estimated delivery time, does not limit the statutory warranty or withdrawal rights you may have with a merchant - Klik ponudba makes these refund and return options available at its discretion regardless of the rights you may have with a merchant.
    • If Klik ponudba accepts a return or provides a refund under this policy it will satisfy any refund you were entitled to in relation to the applicable merchant. Therefore, once a refund from Klik ponudba has been secured, your right or ability to secure a refund or other consideration from the relevant merchant is affected.

 

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